Fortnite

FAQ

Last Updated: December 4, 2019

Battle Royale

Where can I download Battle Royale?

You can download Battle Royale in the following places:

Do I need an internet connection to play Fortnite?

Yes. A stable internet connection is necessary to play Fortnite.

How can I report another player?

You can use the in-game Feedback tool located in the Main Menu. There is also an option to report a player in-game while spectating them.

Please send all player reports to our Player Support team.

How do you handle teamers in solo play?

We’ve built a system to automatically ban teamers in solo play.

How are you handling cheaters (aimbots, overlays, etc.)?

We take cheating very seriously on both a legal and game development front. We don’t want to tip our hand by talking in-depth about how we combat cheating.

Cheaters are permanently banned across Fortnite.

What is the Battle Pass?

You can learn more about the Battle Pass here.

Will I keep everything I earned with the Battle Pass after the Season ends?

Yes, you will! Every item earned through the Battle Pass will remain in your inventory permanently. More information on the Battle Pass and its end date can be found here.

What is shared between Battle Royale and Save the World?

V-Bucks, Pickaxes, Wraps, Emotes, Loading Screens, Banners, and Lobby Music are shared between Battle Royale and Save the World. 

Is Fortnite Battle Royale pay-to-win?

No. We do not sell items that give a competitive advantage.

Can I play Battle Royale on PC with a controller?

Yes! We support controller compatibility on PC.

How do I change my preferred language?

  • Once in-game, navigate to the drop-down Options menu on the top right of the client.
  • Click the gear icon in the Settings.
  • Select the Game tab at the top of the screen.
  • Confirm your preferred language in the Region section.
  • Once you’ve finished, be sure to apply your changes.

Playstation

Do I need PlayStation Plus to play Fortnite?

No, you do not need PlayStation Plus in order to play Fortnite on PlayStation.

Xbox

Do I need Xbox Live Gold to play Fortnite?

Yes, you do need Xbox Live Gold in order to play Fortnite on Xbox.

Nintendo Switch

Do I need a Nintendo Switch Online membership to play Fortnite Battle Royale and Fortnite Creative?

No, you do not need a Nintendo Switch Online membership in order to play Fortnite Battle Royale and Fortnite Creative on Nintendo Switch.

Is Save the World coming to the Nintendo Switch?

No, we currently don’t have any plans to bring Save the World to the Nintendo Switch.

Is Creative Mode available on the Nintendo Switch?

Yes, Creative Mode is available in the Nintendo Switch version of the game.

Android

How can I play Fortnite on my Android device?

Download Fortnite on Android via the Epic Games app here.

Why did you change the name of the “Fortnite Installer” application to the “Epic Games app” on Android?

As new Epic Games releases become available on mobile, like the recently-released Battle Breakers, you will be able to install them directly from the Epic Games app on your Android device.

What games are currently available within the Epic Games app?

Fortnite and Battle Breakers.

What is Battle Breakers?

An awesome RPG created by a small, passionate team at Epic Games. You can get all your Battle Breakers news here

What are the minimum device specifications to play Fortnite?

Fortnite is a high-fidelity game that is compatible with devices running 64-bit Android on an ARM64 processor, Android OS 8.0 or higher, minimum 4GB of RAM, and GPU: Adreno 530 or higher, Mali-G71 MP20, Mali-G72 MP12 or higher.


Learn how to check and update your Android version.


If your device isn’t compatible with Fortnite, you can still download Battle Breakers in the Epic Games app. 

Which Android devices can run at 60 FPS?

  • Samsung Galaxy Note 9 (USA variant only)
  • Samsung Galaxy S10, S10e, S10+, S10+ 5G
  • Samsung Galaxy Note 10, Note 10+, Note 10+ 5G
  • Samsung Galaxy A90 5G
  • Samsung Galaxy Tab S6  
  • HONOR View20
  • Huawei Mate 20 X
  • Huawei P30 / P30 Pro
  • Sony Xperia 1
  • Xiaomi Mi9
  • OnePlus 7 Pro
  • ASUS ROG Phone II

Are Bluetooth headsets supported on Android devices?

Yes. We currently support the use of Bluetooth headsets for audio usage but not for voice chat.

Is voice chat available on Android devices?

Yes, voice chat is available on Android devices but not through Bluetooth headsets.

Are Bluetooth controllers supported on Android devices?

Yes. On Android, we support most Bluetooth controller adapters, such as: 

  • Steelseries Stratus XL
  • Gamevice
  • Sony DualShock 4 Wireless Controller (Android OS 10 or newer)
  • Xbox Wireless Controller
  • Razer Raiju Mobile
  • Razer Junglecat
  • Moto Gamepad

Does Fortnite support mouse + keyboard on Android devices?

No, mouse + keyboard is not supported on Android devices. If you use mouse + keyboard on Android, you will be removed from the match.

Can I customize the HUD on Android?

Yes, the HUD is customizable. Just tap the settings in-game and click the HUD Layout Tool. The HUD Layout Tool allows the player to move, resize, and add buttons from the extra section!

Is Save the World coming to Android devices?

No, we currently do not have any plans to bring Save the World to mobile devices.

Is Creative Mode available on Android devices?

Yes, Creative Mode is available on Android devices.

Does Fortnite support rooted devices?

No, rooted devices are not supported. We’re looking into the possibility of supporting rooted devices in the future, provided we can find effective anti-cheat solutions.

iOS

How can I play Fortnite on my iOS device?

You can download Fortnite on iOS on the App Store here.

Which iOS devices are compatible with Fortnite?

Fortnite is supported on the following iOS devices:
  • iPhone
    • SE
    • 6S
    • 6S Plus
    • 7
    • 7 Plus
    • 8
    • 8 Plus
    • X, XS, XS Max, and XR
  • iPad
    • Mini 4
    • Air 2
    • 2017
    • Pro

Are Bluetooth headsets supported on iOS devices?

Yes. We currently support the use of Bluetooth headsets for audio usage but not for voice chat.

Are Bluetooth controllers supported on iOS devices?

Yes. On iOS, we support most MFi controllers, including the Gamevice and Steelseries Nimbus.

Does Fortnite support mouse + keyboard on iOS devices?

No, mouse + keyboard is not supported on iOS devices.If you use keyboard + mouse on iOS, you will be removed from the match.

Is voice chat available on iOS devices?

Yes, voice chat is available on iOS devices.

Can I customize the HUD?

Yes, the HUD is customizable. Just tap the settings in-game and click the HUD Layout Tool. The HUD Layout Tool allows the player to move, resize, and add buttons from the extra section!

Is Save the World coming to iOS devices?

No, we currently don’t have any plans to bring Save the World to mobile devices.

Is Creative Mode available on iOS devices?

Yes, Creative Mode is available on iOS devices.

Does Fortnite support rooted devices?

No, rooted devices are not supported. We’re looking into the possibility of supporting rooted devices in the future, provided we can find effective anti-cheat solutions.

Does Fortnite support jailbroken devices?

No, we do not support jailbroken devices.

Which iOS devices support 60 FPS?

The following iOS devices currently support 60 FPS:
  • XS
  • XS Max
  • XR
  • iPad Pro 2018 
  • iPad Pro 2017 10.5
  • iPhone 8
  • iPhone 8 Plus

What iOS OS does Fortnite require?

For Fortnite, we recommend iOS 12.0 or later. iOS 12.0 and later substantially improves the stability and performance of Fortnite and other games. With earlier versions of iOS, you will encounter significant performance issues.

Creative

How do I create a new map?

After joining the player hub, walk to your personal rift and press the interact button. Then choose “Create New Island.”

How does island memory work?

Islands have a maximum memory limit of 100k. Each asset within Creative is designated with a memory value, and the total sum of the assets is tracked at the top of your screen.

How do I play or test my island?

Open up your settings and choose “My Island.” Choose “Start Game” in the GAME tab.

How can I input an island code?

Walk towards any portal and use the interact button. Input the 12-digit island code to load the island at that portal.

I don’t have permissions to publish my island. How do I get these?

At the moment, the Island Publishing features are tied to the Support-a-Creator program. You can apply to the system online at: https://www.epicgames.com/affiliate/en-US/overview

If you're posting and sharing outstanding Creative builds online and getting positive feedback and attention on places like Reddit, it's also possible that you'll  be contacted by Epic Games directly about getting into the Support-A-Creator program.

How do I publish my island?

Once you’ve been approved for Island Publishing, you’ll find a new button labeled “Publish” in My Island > Island Tools. From there, you’ll be able to title your island, add a description, and attach a video to link so you can show off your island online.

How do I share my island with other people?

After publishing an island, you will be given a 12-digit island code that can be shared with friends.

Save the World

If I purchase a lower-tier Founder’s Pack, can I upgrade to a higher-tier later?

Yes, Founder’s Pack upgrades will be available at an adjusted price for players who have already purchased a lower tier. Upgrade options will only be available through the in-game store.

How do I obtain my Founder’s Pack rewards?

For instructions on how to receive your Founder’s Pack rewards, please head here.

I’m having some trouble with my Founder’s Pack purchase. What do I do?

Please email our Support team at fortnitehelp.epicgames.com for assistance regarding a Founder’s Pack purchased on PC. For a Founder’s Pack purchased on PS4 or Xbox One, please reach out to the support team of your specific platform.

How long will Founder’s Packs be available?

Currently, the Standard and Deluxe Founder’s Packs are available for purchase. A date hasn’t been announced for when these Founder’s Pack versions will be retired. If anything changes, we’ll be sure to give a heads up!

Which platform(s) can I play Fortnite Save the World on?

  • PlayStation 4 / PlayStation 4 Pro
  • Xbox One / Xbox One S / Xbox One X
  • PC
  • Mac

If I purchase a Save the World Founder's Pack on your website, can I play it on a PlayStation 4 and/or Xbox One?

Yes! In order to gain access on PlayStation 4 and/or Xbox One, players must link their PlayStation Network account and/or Xbox Live account to their Epic Games account. You can link these here.

Important: If you have progress or cosmetics on your PlayStation Network or Xbox Live account and later attempt to link it with a new PC account, your PlayStation Network or Xbox Live account will be overwritten. To keep your progress and cosmetics, you need to follow the steps listed here.

If I buy a Fortnite Founder’s Pack on one platform, can I play Save the World on other supported platforms? Are my items and progress shared across platforms?

Yes. If your platform accounts are linked to your Epic Games account, all purchased content is present and all progress is recorded across all supported platforms on which these accounts are linked.

If I buy Save the World on PC, can I play it on other platforms without repurchasing?

Yes! In order to do this, you must link your non-PC accounts to your Epic ID. 

Can I play Save the World on PC with a controller?

Yes! We support controller compatibility on PC.

Can you share V-Bucks between Save the World and Battle Royale?

Yes, you can! Any V-Bucks earned/bought in Save the World or Battle Royale can be spent in the other game mode.

General Cross-Platform Functionality

Can I party up with friends on other platforms?

Yes, as long as you’ve linked your platform account to your Epic Games account, you can crossplay with players on all other supported platforms.

Do I still have access to all my items and progress on all other platforms?

Yes. As long as you’ve linked your platform account(s) to your Epic Games account, all purchased content is present and all progress is recorded across all supported platforms.

How do I squad up with friends on other platforms?

  • Link your platform account(s) to your Epic Games account.
  • Download the Epic Games Launcher on PC or Mac, or download the game on PlayStation 4, Xbox One, Nintendo Switch, or a mobile platform.
  • Add your friends from within the Epic Games Launcher, the within the game on PlayStation 4, Xbox One, Nintendo Switch, PC, Mac, or a mobile platform. 
  • Set your in-game Privacy setting to either Public or Friends.
  • Select Duos or Squads mode.
  • Tell your friend to join your party.

Are stats and leaderboards shared across platforms?

No, stats and leaderboards are per platform.

How do I squad up with a friends on other platforms?

  • Link your account to an Epic Games account.
  • Download the Epic Games Launcher on PC or Mac, or download the game on iOS/Nintendo Switch.
  • Add your friend from within the Epic Games Launcher, the game on PC or Mac, or the game on iOS/Nintendo Switch.
  • When you return to the game on Xbox One, set your Fortnite in-game “Privacy” setting to either “Public” or “Friends.”
  • Select Duos or Squad mode.
  • Tell your friend to join your party.

When does the cross-play notification appear?

NOTE: This notification only appears on Xbox One.
  • The notification only appears when you load into Save the World for the first time or a PC, Mac, Nintendo Switch, iOS, or Android friend has joined your party in Battle Royale.
  • After it appears the first time, you can change this in the Settings > Game menu.

Are stats shared across platforms?

No, stats and leaderboards are per platform.

Community

Where can I submit feedback and/or bugs about the game?

The best way to submit feedback is via the Feedback tool in-game. Using the in-game Feedback tool provides us logs and other valuable information to help us better address your issue/suggestion.

You can also submit feedback and/or bugs by posting on any of  our social channels or filling out a player support ticket.

Social Channel Links:

Battle Breakers and Fortnite Crossover

How do I unlock Save the World (STW) content in Battle Breakers (BB)?

Complete the following actions in STW and then redeem the Hero by launching BB, completing the tutorial, and clicking the gift box icon on the right side of the world map.
 
  • Complete the “Shoot for the High Score!” quest in STW to unlock Jess in BB.
  • Complete the “Climbing the Leaderboard!” quest in STW to unlock Kyle.
  • All STW founders will be granted Ramirez in BB.

To unlock Battle Breakers (BB) content in Save the World (STW):

Get to account level 20 in BB to unlock the new Ninja, Razor in STW.

Billing

What payment methods do you accept?

We accept all major payment methods, including:
  • VISA
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • paysafecard
  • Amazon Pay
  • iDeal
  • QIWI
  • SOFORT
  • Skrill
Many other forms of local payment types are accepted depending on the country.

Are my V-Bucks bound to the platform I purchase them on?

Purchased V-Bucks are shared between PC and mobile if you've linked your account with your Epic ID. However, V-Bucks purchased on PlayStation 4, Xbox One, or Switch are not shared between other platforms.

Any content you buy with V-Bucks will be available on any linked Fortnite accounts no matter which platform you buy the content on.

What if I have problems purchasing V-Bucks?

Please email our Support team at fortnitehelp.epicgames.com for assistance regarding purchases.

You can link your Epic account here.

Player and Technical Support

What are the PC system requirements for Fortnite?

Recommended System Requirements
  • Nvidia GTX 660 or AMD Radeon HD 7870 equivalent DX11 GPU
  • 2 GByte VRAM
  • Core i5-7300U 3.5 GHz
  • 8 GByte RAM
  • Windows 7/8/10 64-bit +  Mac OSX Sierra (10.13.6+)
Minimum System Requirements
  • Intel HD 4000 on PC or Intel Iris Pro 5200 on Mac
  • Core i3-3225 3.3 GHz
  • 4 GByte RAM
  • Windows 7/8/10 64-bit + Mac OSX Sierra (10.13.6+)
  • Mac computers must support Metal API. Check if your Mac supports Metal here.
NOTE: Starting with Chapter 2 Season 2, macOS versions older than 10.14.6 will no longer be supported. Please update to macOS version 10.14.6 or newer before Chapter 2 Season 2 begins. 

As we go through Early Access, the minimum requirements will change to include more hardware options. If your system does not meet these requirements, be sure to check back as we improve our optimization.

I see an error when I attempt to install the Epic Games launcher. It says “the installation package is not supported by this processor type”.

A 64-bit OS is required to install the Epic Games launcher and to run Fortnite.

I’m having trouble installing the game. What should I do?

Please contact our Support team by emailing them at fortnitehelp.epicgames.com for assistance.

Where can I get help if I’m having in-game issues and need technical support?

If you’re experiencing issues with the game and need technical support, reach out to us at fortnitehelp.epicgames.com.

If you are experiencing issues with the Epic Games Launcher, check out the articles here.