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I upgraded my game during the sale and I've received no extra benefits.

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I upgraded my game during the sale and I've received no extra benefits.

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  • I upgraded my game during the sale and I've received no extra benefits.

    Title says it all. What's up?

  • #2
    Epic? What's the deal? I posted Feedback in game but I'd love to get some sort of communication about what has happened here.

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    • #3
      There's a thing called emailing them about it rather than posting on the forums. There's a support email just for those kind of issues.

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      • #4
        Let me just say the extra 200+ inv slots mean your total ARMORY space not Store Shield or Backpack space. Sure I think you get like 50 more backpack space but the 200+ space means ARMORY.

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        • #5
          Originally posted by Deputycarl10 View Post
          There's a thing called emailing them about it rather than posting on the forums. There's a support email just for those kind of issues.
          And you could have PM'd me instead of replying to my post in the forums. But thanks for the insight.

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          • #6
            What benefits were you expecting to see? And how did you check for them.

            Example the extra llamas are dailies and you only get 1 per day so you won't see them, they are added on to the end of your daily queue.

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            • #7
              My daily llamas ended previously and after the purchase they haven't started back up. That was how I knew something was wrong.

              I was initially gifted one of the founders friend codes for standard edition. I then upgraded to the deluxe when I found that I enjoyed the game. Having been playing this non-stop since then I figured I would upgrade fully to donate some more $ while it was 50% off.

              But I haven't seen any further rewards, including llamas, extra characters, banners, inventory slots, nothing. :(


              I got an automated email back saying they received my request and they are looking into it. There's obviously some glitch along the way and I know it's the holidays so they are probably short staffed. I'm not flipping out but I would like what I paid for. Ya know? And if this happened to me, it may or may not happen to others so it needs to be addressed.

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              • #8
                Still no word via email, forums or in game. This really doesn't make me want to spend more $ here.

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                • #9
                  Free bump to get a paying customer some help, Epic can you please take care of this patient customer? :D

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                  • #10
                    I do not have the option to open loot. And I bought the deluxe edition during the sale!

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                    • #11
                      Well the first guy that finally emailed me obviously didn't read my email. He assumed I was on Xbox and hadn't completed the Loot Llamas quest. I then explained again what the problem was and he told me I could contact Playstation or a refund.

                      Mustering every ounce of resolve I managed to not tell him off. I asked him to please reread my emails and then also stated that I didn't want a refund, I liked the game and was trying to donate some money for a game I enjoy playing.

                      Luckily another person replied asking for my user name and transaction number. Hopefully it'll get fixed.

                      PoolFool352 I'd email them support@epicgames.desk-mail.com and explain the issue. It took a few days to hear back (understandable during the holidays) and the first guy wasn't much help but maybe lead in with your user name and the transaction # and you'll get some help faster.

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                      • #12
                        Originally posted by CreepCanRoll View Post
                        Well the first guy that finally emailed me obviously didn't read my email. He assumed I was on Xbox and hadn't completed the Loot Llamas quest. I then explained again what the problem was and he told me I could contact Playstation or a refund.

                        Mustering every ounce of resolve I managed to not tell him off. I asked him to please reread my emails and then also stated that I didn't want a refund, I liked the game and was trying to donate some money for a game I enjoy playing.

                        Luckily another person replied asking for my user name and transaction number. Hopefully it'll get fixed.

                        PoolFool352 I'd email them support@epicgames.desk-mail.com and explain the issue. It took a few days to hear back (understandable during the holidays) and the first guy wasn't much help but maybe lead in with your user name and the transaction # and you'll get some help faster.
                        That is REALLY disappointing to hear - customer service that doesn't read requests is just the ****ing worst.

                        I hope the second person actually helps you.

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                        • #13
                          The 2nd guy helped me and everything is finally taken care of!

                          The first guy was horrible though.

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