Announcement

Collapse
No announcement yet.

How do you get a refund?

Collapse
X

How do you get a refund?

Collapse
  • Filter
  • Time
  • Author membership
  • Show
Clear All
new posts

  • How do you get a refund?

    I am one of the unlucky people that wasn't paying attention when I linked my Epic account to my xbox live account. I e-mail customer support last week and haven't gotten a response about the issue. After doing a little forums digging it looks like the only way for me to be able to resolve this issue is to request a refund, create a new Epic account.... which would involve me creating a new email address because you can't connect one email to two accounts and then repurchasing the game on that account so I can finally play..... As ridiculous as it sounds that's apparently how you have to do it. So, any Idea on how to request a refund???

  • #2
    Hey Whopper! Let's see if we can get customer service involved before we do a refund.

    Did you receive any ticket number or reference number when you emailed customer service the first time?

    if not.. submit a request here: http://fortnitehelp.epicgames.com and let me know the ticket number :)

    Comment


    • #3
      Fill in this form: http://fortnitehelp.epicgames.com/cu...tal/emails/new

      Once you select your Game Mode and Platform, you can choose "Linked account issue" from the issues list.

      You might be waiting a while due to their huge support ticket backlog but it's your best option at getting a relevant response. Refunding might not be the only/best way, but they will advise you I'm sure. I had to wait 2 weeks for a response in my two dealings with their support.

      Comment


      • #4
        Yeah, support is SUPER backed up at the moment. I was hoping he had a support ticket number so that I could see if there is an ETA on it. You can definitely fill out the link that Vandragorax posted. However, this MAY not be necessary. I need to get CS involved first :)

        Comment


        • #5
          Case #1775409

          This is the only thing I see in the email that might be what you are talking about Magyst.

          Comment


          • #6
            Any luck [EPIC] Magyst ??

            Comment


            • #7
              Great, thanks! I've escalated that over to them. :) They should be able to get you taken care of.

              Comment


              • #8
                wow multiple posts from an epic dev trying to help, next pigs are going to fly.

                Comment


                • #9
                  Thanks a lot for the quick response Magyst!!

                  Comment


                  • #10
                    ummm.... They did exactly what I didn't want them to do.... They gave me a refund and told me to make another account....

                    Comment


                    • #11
                      FEB 05, 2018 | 10:56AM EST
                      Thy Rosen replied:

                      Hello Mike,

                      Thanks for contacting Epic Games Player Support.

                      I understand from your email that you have accidentally linked your Xbox and PC accounts when you made your purchase of a Founder’s Pack, and as a result, you are now locked to the Xbox platform. I am very sorry you have experienced this issue, and unfortunately the only way to play on the PC platform would be to create a new account, and purchase a Founder’s Pack for this new account. Please also bear in mind that you would need to use a new email address and display name.

                      To this end, I have refunded your purchase and you will be able to purchase the Super Deluxe pack again on your new account.

                      I apologise again for the inconvenience, and if you have any other questions or concerns please don’t hesitate to get back in touch.

                      Kind Regards

                      Thy Rosen
                      Player Support
                      http://epicgames.com



                      This is what you call customer service? Not sure how getting CS involved changed anything... I was hoping to avoid this at all cost because I'm not going to create another account.... That's why I asked you guys to disconnect my account from x-box.. This is a great way to lose customers

                      Comment


                      • NokarStormBlade commented
                        Editing a comment
                        That CS message is mindblowing. I have never seen CS in any game blow off a players problems like that before (atleast you got the refund).

                    • #12
                      Hey Whopper,

                      I've contacted CS and they should be reaching back out to you soon :) thanks for bringing this to my attention.

                      Comment


                      • #13
                        Hey [EPIC] Magyst CS got back in touch with me and had a good solution to the issue, but now it has been over a week since they contacted me and nothing has happened.

                        Comment


                        • #14
                          Awesome now complete silence from all CS

                          Comment


                          • #15
                            I've been trying to contact the CS for 13 days now and not even a single reply. I hope [EPIC] Magyst see this and reply on the many topics open here asking for refunds due to hacked accounts, like mine (https://www.epicgames.com/fortnite/f...ccount-support) and many others.

                            Comment

                            Working...
                            X