Announcement

Collapse
No announcement yet.

Basic PC/Mac Troubleshooting

Collapse
This topic is closed.
X
This is a sticky topic.
X
X

Basic PC/Mac Troubleshooting

Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

    [OFFICIAL] Basic PC/Mac Troubleshooting

    Try the following general troubleshooting steps:

    Try cleanly reinstalling your GPU Drivers. To perform a clean GPU driver installation:
    • Locate and download the latest drivers for your GPU.
    • For AMD GPUs go here: http://support.amd.com/en-us/download. For NVIDIA GPUs go here: https://www.geforce.com/drivers.
    • Uninstall your current GPU drivers through Add/Remove Programs.
    • Reboot your system.
    • Locate and run the downloaded installation package for your GPU. Please perform a minimal/custom installation and install the GPU drivers only.
    • Reboot your system.
    Some users find that software utilities such as DDU (https://www.wagnardsoft.com/) are helpful to clean out all of the remnants of an old driver installation. However, this is generally not required.

    The links below are for NVIDIA and AMD cards and should auto-identify the card that you have to give you the proper drivers.

    NVIDIA:
    http://www.nvidia.com/Download/Scan.aspx

    AMD:
    http://support.amd.com/en-us/download/auto-detect-tool

    Once the update has run, please restart your computer and try playing the game again.

    Try our network troubleshooting steps to make sure there's not a problem with your connection

    Many issues with Epic Games products can be caused by network connectivity problems. If you suspect that you may have a connectivity issue, please try all of the following steps:
    • Make sure you are using a Broadband internet connection.
      • Between 2010 and 2015, the FCC defined a Broadband connection as 4 Mbps download/1 Mbps upload.
      • After 2015, the FCC defined a Broadband connection as 25 Mbps download/3 Mbps upload.
    • Make sure you are not behind a proxy and do not have epicgames.com filtered.
      • If you are behind a proxy, add an exception for epicgames.com (or ask your IT department to do so).
    • Ensure that ports 80, 443 (https), and 5222 are unblocked.
      • Navigate to Control Panel> System and Security> Windows Firewall.
      • Click Advanced Settings.
      • On the left, select Inbound Rules.
      • On the right, select New Rule...
      • Select Port, then click Next.
      • In the text box beside Specific local ports, enter 5222, 443, 80, then click Next three more times.
      • In the Name box, enter UE4, then click Finish.
    • Try switching your DNS Server (OpenDNS or GoogleDNS)
    • Try rebooting your router and modem.
    • Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.

    Make sure that your OS is fully up to date and that your computer meets Fortnite's minimum specifications:

    Our recommended PC specifications for Fortnite Early Access are below. As we go through Early Access, these minimum requirements will change to include more hardware options. If your system does not meet these requirements, be sure to check back as we improve our optimization.

    Recommended System Requirements:
    • Nvidia GTX 660 or AMD Radeon HD 7870 equivalent DX11 GPU
    • 2 GB VRAM
    • Core i5 2.8 Ghz
    • 8 GB RAM
    • Windows 7/8/10 64-bit
    Minimum System Requirements:
    • Intel HD 4000
    • Core i3 2.4 Ghz
    • 4 GB RAM
    • Windows 7/8/10 64-bit + Mac OSX Sierra
    Last edited by ModernRyoga; 03-30-2018, 06:45 AM.

    #2
    DISABLE BACKGROUND APPLICATIONS

    Sometimes, other applications can cause conflicts with our games or the Epic Games launcher. If you are experiencing crashes, installation errors, or performance problems when using any of our products, a third party application running in the background may be the culprit. Below are the instructions to disable background applications on most common operating systems.

    Note: These steps may disable your firewall and antivirus software. Make sure to re-enable your security software once you've determined what application, if any, is causing your issue.

    Windows 7
    • Press Windows Key + R.
    • In the resulting box, type msconfig and press Enter.
    • In the System Configuration window that comes up, select Selective startup.
    • Uncheck the box for Load startup items.
    • Select the Services tab
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    After restarting, no background applications other than Microsoft's services will start. At this time, you can attempt to reproduce your issue. If the problem still occurs, it is safe to assume that it is not being caused by a background application. In this situation, re-enable the services and reach out to the Player Support team for further troubleshooting. If the problem seems to be resolved, you can conclude that the issue is being caused by one of your background applications. To isolate the cause, you can re-enable the startup items and services one at a time until the problem returns.

    To check for problematic system services, do the following:
    • Press Windows Key+R.
    • Type msconfigand press Enter.
    • Select the Services tab.
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Check the first system service.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, checking the second system service instead of the first. Continue repeating the process for each system service on the list until you have either successfully reproduced your problem or checked each system service. When you reproduce the problem, it is likely that the service you most recently re-enabled is the cause.
    To check for problematic startup items, do the following:
    • Press Windows Key+R.
    • Type msconfigand press Enter.
    • Check Load startup items.
    • Select the Startup tab.
    • Click Disable all.
    • Check the first startup item.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, checking the second startup item instead of the first. Continue repeating the process for each startup item on the list until you have either successfully reproduced your problem or checked each startup item. When you reproduce the problem, it is likely that the item you most recently re-enabled is the cause.

    Windows 8
    • Press Windows Key + R.
    • In the resulting box, type msconfig and press Enter.
    • In the System Configuration window that comes up, select Selective startup.
    • Uncheck the box for Load startup items.
    • Select the Services tab
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    After restarting, no background applications other than Microsoft's services will start. At this time, you can attempt to reproduce your issue. If the problem still occurs, it is safe to assume that it is not being caused by a background application. In this situation, re-enable the services and reach out to the Player Support team for further troubleshooting. If the problem seems to be resolved, you can conclude that the issue is being caused by one of your background applications. To isolate the cause, you can re-enable the startup items and services one at a time until the problem returns.

    To check for problematic system services, do the following:
    • Press Windows Key+R.
    • Type msconfigand press Enter.
    • Select the Services tab.
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Check the first system service.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, checking the second system service instead of the first. Continue repeating the process for each system service on the list until you have either successfully reproduced your problem or checked each system service. When you reproduce the problem, it is likely that the service you most recently re-enabled is the cause.
    To check for problematic startup items, do the following:
    • Open the Task Manager by pressing Ctrl+Shift+Esc.
    • Select the Startup tab.
    • Close the first application in the list.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, closing the second application instead of the first. Continue repeating the process for each application on the list until you have either successfully solved your problem or checked each application. When you are unable to reproduce the problem, it is likely that the application you most recently closed is the cause.

    Windows 10
    • Press Windows Key + R.
    • In the resulting box, type msconfig and press Enter.
    • In the System Configuration window that comes up, select Selective startup.
    • Uncheck the box for Load startup items.
    • Select the Services tab
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    After restarting, no background applications other than Microsoft's services will start. At this time, you can attempt to reproduce your issue. If the problem still occurs, it is safe to assume that it is not being caused by a background application. In this situation, re-enable the services and reach out to the Player Support team for further troubleshooting. If the problem seems to be resolved, you can conclude that the issue is being caused by one of your background applications. To isolate the cause, you can re-enable the startup items and services one at a time until the problem returns.

    To check for problematic system services, do the following:
    • Press Windows Key+R.
    • Type msconfigand press Enter.
    • Select the Services tab.
    • Check Hide all Microsoft services.
    • Click Disable all.
    • Check the first system service.
    • Click Apply.
    • Click Okay.
    • Click Restart.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, checking the second system service instead of the first. Continue repeating the process for each system service on the list until you have either successfully reproduced your problem or checked each system service. When you reproduce the problem, it is likely that the service you most recently re-enabled is the cause.
    To check for problematic startup items, do the following:
    • Open the Task Manager by pressing Ctrl+Shift+Esc.
    • Select the Startup tab.
    • Close the first application in the list.
    • Attempt to reproduce your problem.
    • If the problem doesn't occur, repeat this process, closing the second application instead of the first. Continue repeating the process for each application on the list until you have either successfully solved your problem or checked each application. When you are unable to reproduce the problem, it is likely that the application you most recently closed is the cause.

    Mac
    • Restart your computer.
    • If you have a login window, do the following:
      • ​Hold Shift and click the Log In button.
      • Release Shift when you see the Dock.
    • If you do not have a login window, do the following:
      • Hold down Shift when the progress bar appears in the startup window.
      • Release Shift when your desktop appears.
    Restarting in this way will start OS X without starting non-essential login items. If your problem still occurs, it is safe to assume that login items are not the cause of the problem. If the problem seems to be resolved, it is likely that one of the login items is the culprit. In order to isolate the cause, you can delete your login items, then re-add them one at a time until you reproduce the problem.

    To check for problematic login items:
    • Open System Preferences.
    • Select Users & Groups.
    • Select your account's name.
    • Select Login Items.
      • Important: Before proceeding, make a list or take a screenshot of all the login items in the resulting list. You will need to have them later in order to add them back.
    • Select all of the items in the list.
    • Click Delete.
    • Restart your computer.
    Now that you've deleted all of the login items, you will be adding them back one by one until you can reproduce your problem.
    • Open System Preferences.
    • Select Users & Groups.
    • Select your account's name.
    • Select Login Items.
    • Add the first item from the list you made previously.
    • Restart your computer.
    • Attempt to reproduce your problem. If you are able to do so, the login item you added to the list is most likely the cause of the issue.
    Repeat the above steps for each login item on your list until you've isolated the item causing your problem. Once you've done that, delete it again, and make sure to add back any remaining login items from your list.

    Comment

    Working...
    X