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Basic Console Troubleshooting

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    [OFFICIAL] Basic Console Troubleshooting

    Xbox One

    If you are having trouble accessing Fortnite on Xbox One, please try the following:
    • Clear your Console Cache: To clear your Console Cache, power down your console, then unplug the power cable from the back of the Xbox One. Wait for two minutes, then plug the power cable back into the back of the Xbox One, and monitor the power brick, waiting for it to cycle from a white light to an orange light, and then turn the power on. This will perform a cold restart of the system.
    • Check for Updates:
      • On Xbox Home, select My games & apps.
      • Select Games, highlight Fortnite, and then press the Menu button.
      • Select Manage game.
      • Select the game logo, press the Menu button, and then select Updates
      • Download any available updates
    • Reinstall Fortnite:
      • On Xbox Home, select My games & apps.
      • Select Games, highlight Fortnite and then press the Menu button.
      • Select Manage game.
      • Select the game logo, press the Menu button, and then select Uninstall.
      • Navigate to the Ready To Install section, select Fortnite, press the Menu button and select Install
    PS4

    If you are having trouble accessing Fortnite on PS4, please try the following:
    • Clear the cache on your console. This can be done by powering down your PS4, unplugging the power cable from the back and let it sit for 2 minutes. After that, power your console back up and it will reinstall the needed updates and content.
    • Reinstall the Fortnite game application on your console. This can be done by finding the game tile in the crossbar (scrolling bar when you turn the console on), press the Options button and select the Delete option. Once the application is removed, navigate to your game library, and you can reinstall.
    Use the steps below to force close Fortnite:
    • Press and hold the PS button
    • Select Close Application
    • Press "X"

    Should you continue to see issues after troubleshooting, please reach out to your console's first party support provider for assistance.
    Last edited by [EPIC] Flak; 02-28-2018, 12:48 PM.
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