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Network Connectivity Troubleshooting

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Network Connectivity Troubleshooting

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  • [OFFICIAL] Network Connectivity Troubleshooting

    Many issues with Epic Games products can be caused by network connectivity problems. If you suspect that you may have a connectivity issue, please try all of the following steps:
    • Make sure you are using a Broadband internet connection.
      • Between 2010 and 2015, the FCC defined a Broadband connection as 4 Mbps download/1 Mbps upload.
      • After 2015, the FCC defined a Broadband connection as 25 Mbps download/3 Mbps upload.
    • Make sure you are not behind a proxy and do not have filtered.
      • If you are behind a proxy, add an exception for (or ask your IT department to do so).
    • Ensure that ports 80, 443 (https), and 5222 are unblocked.
      • Navigate to Control Panel> System and Security> Windows Firewall.
      • Click Advanced Settings.
      • On the left, select Inbound Rules.
      • On the right, select New Rule...
      • Select Port, then click Next.
      • In the text box beside Specific local ports, enter 5222, 443, 80, then click Next three more times.
      • In the Name box, enter UE4, then click Finish.
    • Try switching your DNS Server (OpenDNS or GoogleDNS)
    • Try rebooting your router and modem.
    • Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.