Why am I getting an error when trying to reset the Parental Control PIN?

You might encounter an error saying "Something went wrong. We are not sure what happened, but we are looking into it. Try again later" when attempting to change the Parental Control PIN on your Epic Games account or your child's account, to solve this, follow these steps:

Verify you are on the correct account
Confirm you are signed in to the child's Epic Games account, not the parent or guardian account. The PIN reset email is sent to the guardian email address linked to the child's account.

Browser troubleshooting

1. Clear your browser's cache and cookies, then try again.
2. Open an incognito or private browsing window and try again.
3. Try a different browser.
4. Try a different device.