I don't receive two-factor authentication codes in my email

There are three reasons why you may not be receiving your two-factor authentication (2FA) code for your Epic Games account:

1. You may have your primary 2FA method on your Epic Games account set to the authenticator APP or SMS

   • Please check your phone for an SMS or ensure have downloaded and configured an authentication app for your Epic Games Account.

   • See your enabled 2FA method here (Opens in a new tab).

2. The email is in transit but is experiencing delays. Here are some tips if this is happening:

   • Please allow a few minutes for the code to reach your email inbox. Usually, if there is an error in sending it is resolved within a few minutes.

   • Search for the email in your inbox

   • Check your spam folders.

     If you have marked the @support.epicgames.com, @accts.epicgames.com, @acct-auth.epicgames.com domain as spam or blocked the address, refer to your email service provider's (ESP) support page for steps to unblock the address or unmark it as spam.

   • Whitelist support.epicgames.com. Refer to your ESP's support page for steps to whitelist an email domain.

   • If you can't find the code in your spam folder, try refreshing your inbox after a few minutes.

3. You don't have access to the email address that is currently on your Epic Games account.  Please review How can I recover access to my Epic Games account?