How do I check the status of my account recovery?

After you submit your account recovery request, you’ll receive a confirmation email from the Epic Games team. This email includes a link to check the status of your request.

Find the email with the subject line: Your Epic account recovery request.
Click the Check your account recovery status link in the email.
You’ll be taken to a page showing the current status of your request.

If you are unable to find the email:

If you have your recovery request ID, go to check your account recovery status (Opens in a new tab) and enter the ID to view the status.
If you don’t have your recovery ID, you will need to start a new account recovery request (Opens in a new tab).

We’ll notify you of the outcome within 48 hours of receiving your account recovery request, or let you know if we need more time to investigate.