I pre-ordered Alan Wake 2 on PS5 but didn't receive the pre-ordered content

If you pre-ordered Alan Wake 2 on PlayStation 5 (PS5) and didn't receive the expected pre-ordered content, you can troubleshoot this issue by following the steps to restore licenses on Sony's support site: How to restore licenses on PlayStation consoles (Opens in a new tab)

If you complete those steps and you still don't have the content, we recommend you contact the Sony support team here: https://www.playstation.com/support/ (Opens in a new tab)