Before beginning any of the steps below, be sure to check Community Issues Trello Board for known issues. The Fortnite community team is updating this board with the most famous Battle Royale, Creative, Save the World, and mobile issues. If you see the problem you're having here you'll have to wait for us to release a fix file to fix the problem. If you don't find your problem in the Trello board use these fixes to try to solve your problems.
To enjoy the best Fortnite experience, your device must meet the minimum requirements to run the game. This article contains the requirements for Fortnite and how to ensure that you comply with them.
Confirm Your Game Files Verifies that no game files are lost or corrupted. If it is corrupt or missing, it will be re-downloaded through the Epic Games launcher.
Running the Epic Games launcher as an administrator may help as it bypasses the user access control that prevents certain actions from happening on your PC.
Manufacturers release video driver updates regularly to fix crashes and improve performance. We highly recommend that you install the latest drivers for your video card to have the best Fortnite gaming experience. You can find the latest drivers by going to your video card manufacturers' website using these links:
Sometimes background apps cause crashes or reduce performance while you are playing Fortnite. Follow the steps in this article to make sure any background apps are disabled.
You need Visual C++ Redistributables to run Fortnite. Make sure it is installed and/or valid.
Setting the compatibility mode for Fortnite might solve your problems.
If you are using DirectX 12 and have problems while playing Fortnite, you can switch to DirectX 11.
Check the Epic Games server status page to make sure all systems are working. If the issue you're experiencing is related to a system outage or issues, you won't be able to connect to Fortnite until the outage or issue is resolved.
Setting the Player Finder to Automatic will connect you to the servers with the lowest latency or connection.
Packet loss occurs when one or more packets sent from your computer to our servers and back to you again fail to reach their destination. Here's a command line that might fix your missing packets:
If you continue to lose packets, contact your Internet Service Provider for assistance.
If you're playing on console, try our standard network exploration here .
If your console continues to have connectivity issues, we recommend contacting the console manufacturer for further assistance.
If you're trying to play Fortnite and get this error message, 'It's because your system' isn't loading fast enough.
This happens when the system does not meet the 'Fortnite Minimum Requirements'. You can see the minimum requirements here .
Important note: Apple has blocked your access to Fortnite on iOS devices. Fortnite on Android is currently available via the Epic Games app on the Samsung Galaxy Store or epicgames.com . Fortnite is not currently available on the Google Play Store. Learn more .
If you are unable to enter your username when creating an Epic Games account on the Nintendo Switch platform, try entering the name using the console's touch screen or by connecting a controller and using a controller.
Consoles and mobile devices have closed systems, which means there aren't many troubleshooting options to fix the problems you're experiencing. The most common solution is to reinstall Here are the instructions on how to remove the app for Android.
To help install Fortnite on your console we recommend using your console manufacturer's website here:
If you're still having problems playing Fortnite, we'd be glad to help. Click Contact Us to submit a ticket and make sure you include the following information and files so that we can expedite the troubleshooting process:
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