My purchase has been declined, what can I do?

When attempting to complete a purchase from the Epic Games Store, sometimes you may run into issues where the purchase has not been completed.

In order to determine what is causing the issue, please check the following:

• Make sure that your account's region matches your current location: How do I change the country on my Epic Games account?
• Make sure that your payment information has been entered correctly.
• Make sure that your payment method is active and has sufficient funds to complete the purchase.
• If your payment method is saved on the account, remove it and attempt the purchase again.

If none of the above helps solve the issue, please reach out to your bank or payment provider to confirm that the payment method is active and does not have any purchasing restrictions.

If you are still running into issues with purchasing after verifying that the payment method is in good standing, please submit a support ticket so our team can assist you.