I have a damaged V-Bucks card

If your V-Bucks card is damaged, and you can not read the code to redeem it, you need to submit a support ticket, so our team can help you.

Please be ready to provide us with the following items:

• A photo of the back panel of the V-Bucks card showing the codes that were damaged.

• A photo of your receipt of purchase from the shop retailer, where you bought the V-Bucks card