Billing and Payment

iRacing.com Motorsport Simulation Game Support

Identifying VAT receipts

Errors when checking out with Klarna

My account balance doesn’t show the right amount in the navigation bar

I'm getting a "You can't buy this product for the following reasons: You already own the following products" message when purchasing Fortnite packs on console

How to find your Epic Rewards transactions and balance

Can I refund a purchase I made to a different payment method than the one I used?

Why haven't I received my refund for a purchase made with Xsolla?

What if a product I recently purchased from the Epic Games Store goes on sale?

What to do if your VAT status is "Pending in the verification process"

"Name on card is invalid" error in the Epic Games Store

"Your purchase request is invalid, please reopen the page and try again or contact customer service" error on the Epic Games website

Is there any expiration date for my Xsolla Wallet balance?

How to receive email notifications about your Wishlist

Will there be an exchange rate or conversion fee when I purchase from the Epic Games Store?

“Enter a valid code” error when redeeming a Fortnite gift card

How do I refund my remaining Xsolla wallet balance?

Do I need to enter a creator code to complete my purchase in the Epic Games Store?

Purchase errors when entering PayPal and Xsolla payment information

I used my coupon but my purchase did not complete

What Paysafecard code did I use to make a purchase on Epic Games?

How to refund a Web Shop purchase

Can I withdraw my Epic Games Account balance funds?

How to get a VAT receipt

What is a Fortnite gift card?

When trying to purchase a DLC content on Epic Games Store, I encountered this error message "Sorry, you don't have a prerequisite to purchase this pack."

Why do I see a notice about my country when trying to add funds to my Epic Account balance?

How do I add funds to my Epic Games account balance?

Can I merge my Epic Rewards balance with my Epic Account balance?

Why haven't I received my Fortnite gift card that I purchased online?

Are Fortnite gift cards region locked?

What should i do if I get the error "name must not contain special characters" while I'm filling in my credit card information on the Epic Games Store?

When are purchases in the Epic Games Store eligible for a refund?

My bank issued me a new card after I requested a refund

What happens if you file a chargeback after a refund is denied

My Epic Balance and V-Bucks are not showing on my Nintendo device

Can I get a refund on purchases made with Epic Rewards?

How do I redeem a Fortnite gift card?

Will 20% rewards return to the Epic Games Store for all purchases?

I encountered "Checkout is currently unavailable due to maintenance" error during checkout

What Payment Methods can I use for My Epic Games Wallet?

Epic Games account balance Complaints Handling Policy

Why was my pre-purchase refunded?

Why is my VAT number invalid?

“This code has not been activated by the retailer” error when redeeming a Fortnite gift card

Why can’t I see my Epic Games Store purchase?

Can I get more information about the weekly free game on the Epic Games Store?

How to refund an Epic Games Store purchase

Why haven't I received my refund for a purchase made with CodaPay?

Why haven't I received my Epic Rewards after my purchase in the Epic Games Store?

I missed a sale on the Epic Games Store! Can I have a discount?

My refund from the Epic Games Store was approved, can I cancel it?

How can I use my Epic Games account balance?

How to check your Epic Games account balance

What types of products purchased in the Epic Games Store can I return for a refund?

"You have reached your account top-up limit" error when trying to redeem Fortnite gift card

Why can't I launch Undead Inc on the Epic Games Store?

Missing content purchased through the Web Shop

Where are Fortnite gift cards available?

Can I use two debit cards to make a purchase in the Epic Games Store?

Where can I find a receipt for my Epic Games purchases?

What to do if I am unable to purchase games via Epic Games Launcher?