I'm missing an item from my Fortnite Locker

To understand why an item may be missing from your account, check these following steps:

1. If you have multiple Epic Games accounts, confirm you are signed in to the account where the item was purchased.

   Check Your Email for Receipts: Look for an email receipt from Epic Games in your email inbox. The receipt will be sent to the email address associated with the Epic Games account used for the purchase. Ensure you are logged into the correct account by comparing the email address on the receipt with the email address of the account you are currently signed into.

2. If you received a message in Fortnite that an item or V-Bucks were removed from your account, refer to Why was an item removed from my account in Fortnite?

3. If you did not receive a removal message, search through your locker for the missing item using the steps below.

   1. Go to your Locker.

   2. Navigate to the item type you are looking for (outfit, back bling, pickaxe, etc.).

   3. On the top right, click Sort and Filter and confirm no filters are active. Click Apply.

   4. If you still cannot find the item, filter by Archived. Items you previously hid in your locker will appear here.
      For more details on the archive feature and how to unarchive them, refer to What is the Archive feature in Fortnite and how does it work?