I have a charge from Epic Games I’m not familiar with — what should I do?

I do not recognize the purchases 

Если вы уверены, что в вашей учётной записи была совершена несанкционированная покупка с помощью вашего способа оплаты, вам потребуется отправить запрос в службу поддержки.

We’ll investigate your concern and will request relevant additional information to help us investigate your charge.

My child made unauthorized purchases

If the purchases were made on PC and by your child without your consent, please submit a support ticket and we'll review your request.

Unauthorized purchases on third-party platforms

If the purchase was made through a console or mobile device and not the Epic Games Store directly, please contact the respective platform's support team to request a refund. 

We are unable to directly refund purchases made on Sony PlayStation, Microsoft Xbox, or Nintendo Switch.

To contact the respective supports, please see below:

• Sony: https://www.playstation.com/en-us/support/ (Откроется в новой вкладке)
• Xbox: https://support.microsoft.com/ (Откроется в новой вкладке)
• Nintendo: https://support.nintendo.com (Откроется в новой вкладке)