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How do I troubleshoot Android Login issues?

If you are having issues logging in on an Android device, first make sure that your device meets the minimum requirements. You can find system requirements here: What are the system requirements for the Epic Games Store on mobile?

Note: To check your system specifications, please see: How do I check the specifications of my Android device? If the Epic Games Store app shows an error saying your device isn't supported, it means your device doesn't meet the minimum requirements. 

If your device meets the minimum requirements, here are some troubleshooting steps that often fix common problems with the Epic Games Store App.

Check Latest Version

Make sure your device and the Epic Games Store app are up-to-date. 

Check if Family Link is enabled

The Epic Games Store App may be blocked when Family Link is enabled. Make sure Epic Games Store is not blocked by it and that Family Link is turned off for the log in process.

  1. Open Parental Controls on the child's device.
  2. Open the Blocked Apps list.
  3. If found, select Epic Games Store.
  4. Enter your password to unblock the app.

Check your internet connection

For a smooth experience, a reliable network connection with a strong signal is important. Try switching your connection to a different and more stable Wi-Fi network, or a solid 4G/5G Mobile Data. In case you are using any VPN or hosting services - turn them off and try again. 

Update the default browser 

Slow loading times, crashes, errors or compatibility issues may be related to issues with your current mobile browser. Try setting a different default browser for your device and make sure it is updated to the latest version.

Visit this Google article to verify your browser is up-to-date: Update Google Chrome (Opens in a new tab)

Visit this Google article to set a different default browser: Learn how to change your default browser (Opens in a new tab)

Switch to a public Domain Name System (DNS)

If the issue persists, please try the following steps to switch DNS, as outlined in this article for Android users: How do I switch to a public DNS to strengthen my connection?

Force close your apps

  1. Swipe up from the bottom of your phone.
  2. Tap the Clear All button to close all apps that are currently running.

Note: These steps may differ depending on your device. If you run into any bumps, please refer to your phone’s manual. 

Clear Cache

  1. Open the Settings app on your Android-powered device
  2. Navigate to Apps or Applications 
  3. Select the Epic Games Store app 
  4. Tap Storage
  5. Tap Clear cache
  6. Open the Epic Games Store app and restart the sign-in process

Reinstall the Epic Games App

If the above steps do not work - uninstall your current version of the Epic Games Store app and download the app directly from the official website at: store.epicgames.com/en-US/mobile/android (Opens in a new tab)