How do I gather MSinfo

Msinfo (Microsoft System Information) is a tool that comes with Windows. It’s a file that shows info about the hardware on your computer. Epic Support uses this to help fix technical issues.

1. Press and hold down the Windows key.
2. Press the R key.
3. In the search field type msinfo32
4. Press the Enter button
5. In the upper left corner of the new window, click on File
6. Select Save
7. In the left-hand column, click Desktop
8. In the File Name field, type msinfo
9. Click the Save button

This will save a file named msinfo to your desktop. Please attach this file to your Support Ticket.
Note: Please do not ZIP or RAR your files; we cannot accept these file types.