Why am I unable to connect to Epic Online Services?

If you experience connection errors or issues connecting to Epic Online Services when launching a game, you may need to update Windows. Please refer to Install Windows Updates (Opens in a new tab).

If updating Windows is not an option, you can refer to the steps in Why are some players reporting a certificate issue when connecting to Epic Online Services? (Opens in a new tab) 
Note: If the device you're using is a school, work, or family-shared PC, you may need to contact your device administrator for help.

Our team is aware that some players are receiving error messages when opening the Epic Games launcher, informing that the Epic Online Services are unavailable, asking to update or install them. If you are affected by this issue, try clearing the launcher cache while our team investigates.