I didn't receive the gift that my friend sent on the Epic Games Store

1. Open the Gifts (Opens in a new tab) page on your account.

2. Review the Received section to confirm whether the game appears in your list of gifts.

   Note:

   Make sure you are logged in to the correct Epic Games account.

3. Open the Epic Games launcher on your PC or the Epic Games Store page on a web browser.

   • On the Legacy Epic Games Launcher, click the burger menu with a gear icon in the top-right corner. This will show a drop-down menu and then click Gifts.

   • On the Epic Games Launcher Preview, click on the Epic Games Logo in the top-left corner. This will show a drop-down menu and then click Gifts.

   • On the Epic Games Store web browser, click your display name on the top-right corner. This will show a drop-down menu and click the Gifts.

4. Find the gift in the Unopened tab and accept the gift.

   • Go to your library and check that the game is added.

   • If it is an in-game item, log in to the game and check that you have received the gift. 

If the gift does not appear, or if you received a different gift, ask the friend who sent the gift to refer to My friend didn't receive the gift that I sent on the Epic Games Store for next steps to check the gift status or request support.