Jump to section

How do I gather logs for Fortnite?

To understand technical issues, we will need log files to help find the best solution. Log files are files created by your system or the game. These files can help show what the exact issue is and how to best fix it.

Please be sure to gather these logs immediately after a crash occurs. This will ensure that the error messages are included in the logs.

DxDiag

DxDiag (DirectX Diagnostic) is a tool that comes with Windows. It shows technical info about the software on your computer. Epic Support uses this to help fix technical issues. Use the steps below to generate a DxDiag:

  1. Hold the Windows key on your keyboard.

  2. Tap the R key to open the Run window.

  3. In the pop-up window, type: dxdiag

  4. Press the Enter key
    The DirectX Diagnostic Tool will load.
    If there is a pop-up window asking about digital driver signing; click Yes to proceed.

  5. Click the Save all information button

  6. Click the Save button
    The file should be saved to your desktop as dxdiag.txt

  7. Click the Exit button

Please attach the dxdiag.txt file on your desktop to the Support Ticket.
Please do not ZIP or RAR your files, we cannot accept these file types.

If you are using a Mac, please visit the Apple System Information User Guide (Opens in a new tab) site. This page will explain how to view the Mac system info. Please take a screenshot and include the image in your Support Ticket.

MSinfo

Msinfo (Microsoft System Information) is a tool that comes with Windows. It’s a file that shows info about the hardware on your computer. Epic Support uses this to help fix technical issues.

  1. Press and hold down the Windows key.

  2. Press the R key.

  3. In the search field type msinfo32

  4. Press the Enter button

  5. In the upper left corner of the new window, click on File

  6. Select Save

  7. In the left-hand column, click Desktop

  8. In the File Name field, type msinfo

  9. Click the Save button

This will save a file named msinfo to your desktop. Please attach this file to your Support Ticket.
Please do not ZIP or RAR your files, we cannot accept these file types.

Fortnite Game Logs

The Fortnite game logs show data about the behavior of the app. These help Epic Support diagnose issues. Use the steps below to locate your Fortnite game logs:

If you are playing on a PC:

  1. Press the Windows key + R to open the Run window

  2. Type (or copy/paste) %localappdata%/FortniteGame/Saved/Logs into the Run window

  3. Press the Enter key

  4. Attach the following files to your reply in your ticket
    FortniteGame
    FortniteLauncher
    FortniteGame-backup-[date]
    Please do not ZIP or RAR your files, we cannot accept these file types.

If you are playing on a Mac:

  1. Exit Fortnite

  2. Navigate to Library/Logs/FortniteGame

  3. Attach the files to your reply in your ticket
    Please do not ZIP or RAR your files, we cannot accept these file types.

Please attach these files to your help ticket to so our team can assist you.