I can sign in to my Epic Games account, but I lost access to the email address on my account and I need to change it

If you cannot access the email address on your Epic Games account, try restoring access with your email provider first. If you cannot restore access, you will need to create a request to recover the account.

1. Contact your email provider and try to restore access to your email address.
   Note: If you restore access, sign in to your Epic Games account and update your email address by referring to How to change the email on your Epic Games account.
2. To submit a recovery request to change the email address on your Epic Games account:
   1. Open your browser in incognito mode so you are not signed in to any Epic Games account.
   2. Follow the steps in How can I recover access to my Epic Games account?
      Note: You may need to use a previous email and password combination to follow the linked steps.