Sponsored Row payment overdue

Refer to Campaign Payments (Opens in a new tab) for more information.

An overdue payment refers to a balance that isn’t paid within the grace period shown in the Sponsored Content Terms.

When a payment is overdue:

• Campaign access is restricted

• Active campaigns are cancelled

• New campaigns can’t be created

• Sponsored islands won’t appear in the Sponsored Row in Discover.

• Engagement Payout (EP) may be withheld to cover unpaid balances

• You can still update your payment method in Creator Portal, unless you pay for your campaigns using Engagement Payout Awards.

• Island ownership cannot be transferred.

If you believe the overdue payment is an error, you will need to submit a support ticket to contact our team. Include the following in your request:

• The campaign ID(s)

• Date the payment was due

• Reason for the delay