How do I troubleshoot issues in Alan Wake Remastered on my console?

When running into issues with Alan Wake Remastered on a console, we suggest trying the following options to resolve the problem:

• Restart the game from the last checkpoint
• Restart the level you are currently on
• Completely close the game out and relaunch it
• Uninstall/reinstall the game on your console
• Make sure to update your system to the latest patch.

We want to make sure you get help so for additional support make sure to reach out to your console’s support team using the links below: 

• Xbox Support (Opens in a new tab)
• Playstation Support (Opens in a new tab)

FAQ

If I buy the game for one console platform, like the PS4, do I get the PS5 version for free and vice versa? 

Yes. Buying the game on a single platform will give you access to all versions of Alan Wake Remastered on that platform. 

If I buy a PS4 disc version, can I upgrade to PS5 digital version later down the line? 

Yes. 

If I buy an Xbox One disc, can I get an Xbox Series X|S digital upgrade? 

Yes. 

Will the Alan Wake ship with the complete game on Day 1? Or will there be DLC / updates etc.? 

Alan Wake Remastered will ship with the full game, and two expansions, The Writer and The Signal on Day 1. There is a Day 1 patch update that enhances the cinematics and a few other bits and pieces. There is no additional paid content planned.