How do I fix issues if I can't complete CAPTCHA when logging into my Epic Games account?

If you’re having trouble completing the CAPTCHA when logging into your Epic Games account the following steps may resolve your issue:


Update your internet browser

Keeping your browser up-to-date makes sure that you will run into less issues with features on websites such as CAPTCHA.

  • Chrome
  • Firefox
  • Edge: Go to edge://settings/help in Edge to check for updates.

Update your operating system

Making sure your operating system has all the latest updates can help improve your experience while using it.

For other versions of Windows please visit Microsoft support for instructions on how to update your version of Windows.


Use a different device

If you have access to another device or computer, try logging into your account on it to see if you’re able to do it successfully.


Disable any background applications

Use the steps in this article to disable any background applications that could be interfering with your ability to complete the CAPTCHA including VPNs or Network Acceleration services.

If you’ve tried all of these things and you’re still having trouble passing the CAPTCHA, click Contact Us to open a support ticket.

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