However, please note that these purchases must be less than 90 days old.
Please contact us, and we’ll investigate your concern.
To submit a ticket, click CONTACT US and complete the form.
Once we review your submission, an agent will request relevant information to help us investigate your charge.
If the purchases were made on a PC, please click CONTACT US.
Our agents will review your request and get back to you.
If your child has completed a purchase through a console or mobile device and not the Epic Games Store directly, you will need to contact the respective platform's Support Team in order to request a refund.
We are unable to directly refund purchases made on Sony PlayStation, Microsoft Xbox, or Nintendo Switch.
To contact the respective supports, please see below:
Let us know how we can help you.