Errors when checking out with Klarna

If you are receiving the error message “There was a problem processing your request. Please try again” when selecting Klarna as your payment method in the checkout, your account information might not meet Klarna's new requirements.

If you'd like to continue checking out with Klarna, please review your first name, last name, and email address, by going to your Account Info page here. (Opens in a new tab)

An update will be required if your account information does not meet Klarna’s requirements below. If you do not wish to update these fields, please use an alternative payment method.

Email address:

• Before @ please only use: Alphabet, Number, and Special Characters in !#$%&'+/=?^_`{|}~-
• After @ please only use: Alphabet, Number, and "-" between them

First and last name:

• Cannot contain only numbers
• Must be more than 1 character
• Allowed special characters: -'’.