How do I change the console account I have linked to my Epic Games account?

If you accidentally linked the wrong console account (Nintendo Switch, Xbox, PlayStation) to your Epic Games account, or if you are just looking to change the console account linked to your Epic Games account, follow the steps below:

1. Before you begin, make sure you have the following:
   
   • A computer or mobile device with an internet connection.

2. Open a browser (in incognito mode if possible) on your computer or mobile device and go to www.epicgames.com (Opens in a new tab)

3. On the top-right of the site, click the Sign in button
   
   Note: If you do not see a Sign in button, click the avatar at the top of the screen and click Sign Out to ensure you are not signed into the wrong account. Once signed out, click the Sign in button.
   

4. Sign in with the Epic Games account that you linked the console to, or you can also use the console sign in option by clicking on it's logo
   
   
   

5. Once signed in, go to Linked accounts (Opens in a new tab)
   

6. Locate the account you want to unlink and click Unlink (For this example, we will be removing an Xbox account)
   

7. It will show a warning that if you unlink the account, you will no longer be able to access the information stored on that Epic Games account (skins, progress, etc). Make sure every checkbox is checked and click Unlink
   

8. Once the process finishes, you will see a message that the account was unlinked
   

9. When we link an account to an Epic Games account, this will create a restriction and you can only link the same Xbox account to that Epic Games account. In order to link another Xbox account we will need to remove the restriction.

   1. Click Here to start the restriction removal process

   2. You will see the current external accounts that you have linked to your Epic Games account.

   3. Select platofm you want to remove restriction for and click on Send a code button
      

   4. You will receive the code in your email (make sure to check your spam folders). Once you find it, enter the code on the screen and then click the Remove the [Platform] restriction
      

   5. You will see a message that the restriction removal was a success
      Note: Once you complete a restriction removal, you must wait 365 days before you can attempt a restriction removal again.

10. Go back to your console and open the game.

11. You can now start the linking process again to link the correct console account:

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Note: If you accidentally linked the same console account you recently unlinked and can't link a new console account because there is a new restriction. Please use submit a support ticket by scrolling down this page and click on Contact Us