"There was an error processing the credentials from the external login system" error

This error message appears when you try to log in to Epic Games using a Microsoft account without an Xbox Profile.

To resolve the error, you will need to create an Xbox profile by following these steps:

  1. In a web browser, go to: www.xbox.com
  2. Sign in with your email address.
  3. Follow the on-screen instructions to complete the setup of your Xbox account
  4. Reattempt to log in to Epic Games.

Note: If you already have an Xbox profile and you're still experiencing the issue, make sure you are logged into the correct Xbox profile. This Microsoft article may help: Find your Microsoft account email address

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