Why does my console account say it was connected with another Epic Games account?

There are two reasons that your console account might say it was connected:

Your console account is currently linked to an Epic Games account

Here are steps to determine what Epic Games account your console account is linked to:

  1. On the top right of the site, click the Sign in button
    Sign in.png
    Note: If you do not see a Sign in button, click the avatar at the top of the screen and click Sign Out to ensure you are not signed into the wrong account. Once logged out, click the Sign in button.
    Sign out.png

  2. Click the icon for the console type you're trying to connect.
  3. Log in using your console account email and password.
  4. This will take you to your Epic Games account where you can verify your account details.
    Note: The email address on your console account might not be the same as the one on your Epic Games account.
    Example: Your console account could use the email [email protected], but the email you used to create your Epic Games account might be [email protected]
  5. To change the Epic Games account you have linked to your console, please see the instructions in: How do I change the console account I have connected to my Epic Games account?

Your console account is linked to a nameless account

A nameless account is when your console account is linked to an Epic Games account without an email, password, display name, and first or last name.

This means that when you first played on your console, you selected not to register an Epic Games account, and an Epic Games account was automatically created for you using your console log-in credentials. This allows you to play and save your game progress and purchases for the next time you play on your console.

To upgrade to full account, please follow one of the articles below based on your console:

Note: We strongly recommend you do not unlink your console account from the nameless Epic Games account created automatically. If you do unlink the nameless account, you will lose access to your game data when you play from that console.

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