Why does my console account say it was connected with another Epic Games account?
There are two reasons that your console account might say it was connected:
- Your console account is currently linked to an Epic Games account
- Your console account is linked to an account that is missing some details
(Opens in a new tab)Your console account is currently linked to an Epic Games account
Here are steps to determine what Epic Games account your console account is linked to:
On the top right of the site, click the Sign in button
Note: If you do not see a Sign in button, click the avatar at the top of the screen and click Sign Out to ensure you are not signed into the wrong account. Once logged out, click the Sign in button.- Click the icon for the console type you're trying to connect.
- Log in using your console account email and password.
- This will take you to your Epic Games account where you can verify your account details.
Note: The email address on your console account might not be the same as the one on your Epic Games account.
Example: Your console account could use the email [email protected] (Opens in a new tab), but the email you used to create your Epic Games account might be [email protected] (Opens in a new tab) - To change the Epic Games account you have linked to your console, please see the instructions in: How do I change the console account I have connected to my Epic Games account?
(Opens in a new tab)Your console account is linked to an account that's missing some details
Your console account is linked to an account that's missing an email, password, display name, and first or last name.
When you first played on your console, you chose not to register an Epic Games account. Instead, an Epic Games account was created for you using your console account. This allows you to play and save your game progress and purchases for the next time you play on your console.
Select the instructions for your console to complete your account and sync your progress across devices:
Note: We strongly recommend you do not unlink your console account from the Epic Games account created automatically. If you do unlink this account, you will lose access to your game data when you play from that console.