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I get an error when I try to log into my Epic Games account

If you receive one of the following errors while logging into your Epic Games account, try the troubleshooting steps listed below: 

"You previously linked a different [platform] account to your Epic Games account."

This error message means that you are attempting to link a console account to an Epic Games account that already has another console of the same type linked to it.

This might get this error because you logged into the wrong console account, or you logged into a console account that you do not use with Epic Games.

Try these troubleshooting steps to fix the issue: 

"This account for [platform] is already linked to another Epic Games account."

This error message means that your console is already linked to an Epic Games account.

You may see this issue if you didn’t link your console account to an existing Epic Games account when you first logged into Fortnite. 

To find the account your console is linked to, please do the following:

  1. Open Epic Games Account Sign In page (Opens in a new tab) in an Incognito web browser.
  2. Select the icon for your console type.
  3. Log in using your console login information.

If you have a full Epic Games account, go to the General tab on the left side of the screen to view your account information.

"You already have an account, please sign in."

This error message means that the email address is already in use on another account.

You can change the email address by following the steps here: Change the email on your Epic Games account.

"Incorrect response. Please refresh the page."

  • If you received this error while linking an external account, it means that your password was incorrect when attempting to link your console to an existing Epic Games account.
  • If you received this error while attempting to sign in, please open a ticket with our Player Support by clicking the “Contact Us” button below.

"There was an error logging you in, please try again."

  1. Make sure you're not connected to any VPN/Hosting/Proxy services. If you are, disconnect from them before continuing.
  2. Try logging in using your Epic Games Account credentials. 
  3. If the issue persists, reset the password by clicking on the Forgot Password (Opens in a new tab) and try to sign in again.

"Invalid Credentials"

  • Check that you are using the correct email address for the Epic Games account
  • Try resetting the password by clicking on the Forgot Password (Opens in a new tab).
  • If you are sure that the credentials are correct but still get an invalid credentials error, disable auto-fill in your browser, and make sure your keyboard is set to default.