Why is a game listed as Unavailable or not visible on the Epic Games Store?

There are a few reasons why the content is not visible or listed as unavailable on the Epic Games Store

1. Your account already owns the content that's included in the product.
   For example, if you purchase Borderlands 3 Standard Edition, you won’t be able to purchase the Deluxe, Super Deluxe, or Ultimate Editions.
   Note: If you're unable to purchase an upgrade to a different version of the game, you can request a refund. If you're eligible for a refund and once it is processed, you'll be able to purchase another version of the game.
2. Your account is located in a region where the game is not available to purchase. Region restrictions are handled by the developer of the game, and Epic Games Player Support can't remove these upon request.
3. EU Players: If a developer has not completed the required self-identification process, you may not be able to purchase or acquire their products in the EU. You may still see product pages, but there will be a message indicating the product is unavailable in your region.
   Note: We have implemented a new process for developers and publishers In order to comply with the Digital Services Act (DSA) (Opens in a new tab), a new European Union law. The DSA requires online marketplaces like ours to share information about sellers. For more details on the DSA requirements, please visit Understanding Marketplace Requirements. (Opens in a new tab)
   • You will have access to products you’ve already purchased or claimed for free.
   • This change only affects EU players and products from developers who haven’t completed the required process.