If you receive the PI-UBI-02 error code when trying to access any Ubisoft title, you can try the following steps to troubleshoot the issue:
  • Restart your machine and try to access the game again
  • Disconnect from a VPN if you're using one
  • Verify that you don't already own the game from Ubisoft Connect
  • Try launching the title from the Ubisoft Launcher
If you continue to see the error, or if you already own the game from Ubisoft Connect, please click Contact Us below and let us know what game you're seeing the issue with.

Did this article resolve the issue?

Can't find what you're looking for?