LS-0006: Installation Failed

This error means that the Epic Games Launcher is unable to install or update your game.

Clear the EGS Cache

The cache files contain information about previous uses of the launcher. Deleting these files, then letting the Launcher rebuild them again can sometimes fix issues like this.

On PC

1. In the lower right corner click on the arrow pointing up (the chevron)
2. Right-click on the Epic icon in the pop up window.
3. Select Exit.
4. Press the Windows key and tap the R key, this will open a run window.
5. Type %localappdata%
6. Press the Enter key, this will open File Explorer.
7. Open the EpicGamesLauncher folder.
8. Open the Saved folder.
9. Right click and select delete on:
   1. webcache
   2. webcache_4147
   3. webcache_4430
      There may only be one or two of the files present

On Mac

1. Exit the Epic Games Launcher.
2. Open Finder.
3. Click on Go then Go to Folder...
4. Type "~/Library/Caches/com.epicgames.EpicGamesLauncher" and press Enter.
5. Drag the webcache folder to the Trash.
6. Press control and click on Trash.
7. Click on Empty Trash.
8. Relaunch the Epic Games Launcher.

Run the Epic Games Launcher as an administrator

By running the launcher as an administrator you ensure there are no permissions issues that could be causing the installation to fail.

1. Exit the Epic Games Launcher if it is open.
2. Right-click on your Epic Games Launcher shortcut.
3. Click on Run as administrator.
4. Try the installation or update of the game again.

Uninstall and reinstall the game

Reinstalling your game may resolve the issue.

1. Open the Epic Games Launcher.
2. Click on the Library.
3. Locate your game and click on the three dots next to it.
4. Click on Uninstall.
5. Once the uninstall completes, click on the game to begin the installation process again.

Manually remove and reinstall the game

If verifying your game files doesn't resolve the issue you can try to manually remove your game files from your computer.

1. Close the Epic Games Launcher by right-clicking on the system tray icon and click on Exit.
2. Locate the folder where you installed your game.

   Note: The default installation directory is C:\Program Files\Epic Games\

3. Right-click on the game folder and click on Delete.

4. Restart the Epic Games Launcher.

5. Reinstall and try launching your game.