How do I gather logs for Epic Games Launcher?

To understand technical issues, we will need log files to help find the best solution. Log files are files created by your system or the game. These files can help show what the exact issue is and how to best fix it.

Please be sure to gather these logs immediately after a crash occurs. This will ensure that the error messages are included in the logs.

To generate Epic Games Launcher logs:

Windows:

  1. Open the Epic Games Launcher
  2. In the upper right corner, click the Account Icon
  3. Select Settings
  4. Check the Enable Debug Logging box
  5. Click the Enable Now button
  6. Reproduce the issue you’re experiencing
  7. Return to Settings in the Epic Games Store Launcher (steps 1-3)
  8. Select Show Logs
  9. Attach the Epic Games Launcher logs to your ticket with Player Support
  10. Return to Settings in the Epic Games Store Launcher
  11. Uncheck the Enable Debug Logging box
    Note: Please do not ZIP or RAR your files; we cannot accept these file types.

If you cannot open the Epic Games Launcher, do the following:

  1. Right-click on the Epic Games Launcher desktop shortcut.
  2. Select Properties.
  3. Select the Shortcut tab.
  4. Type the following at the end of the file path in the target field: -debuglogging
    Note:     Make sure there is a space between the file path text and -debuglogging
  5. Click Apply.
  6. Launch Epic Games Launcher by double-clicking your desktop shortcut.
  7. Reproduce the problem by opening the launcher, then close it once the problem occurs.
  8. After exiting the launcher, do steps 1 to 3 again, then remove the -debuglogging command from the target field.
  9. Navigate to your log files. They should be in the following location: C:\Users\[YourUserNameHere]\AppData\Local\EpicGamesLauncher\Saved\Logs
    Note: The AppData folder is hidden by default. If you can't find it, please use this Microsoft support article: View hidden files and folders in Windows (Opens in a new tab).

Mac:

  1. Open a terminal 
  2. Enter the following line: open /Applications/Epic Games Launcher.app --args -debuglogging
    Note:     This will start the launcher. Allow it to run normally until your issue has been reproduced.
  3. Once you have reproduced the issue, close the launcher.
  4. In your terminal, enter the following line: open /Users/[YourUserNameHere]/Library/Logs/Unreal Engine/EpicGamesLauncher
  5. In the resulting window, right-click on the EpicGamesLauncher folder and choose Compress "EpicGamesLauncher"
  6. Once you have your logs generated, attach them to your support ticket.
    Note: Please do not ZIP or RAR your files; we cannot accept these file types.