I didn't receive the game or DLC in the library

If you’re having issues seeing the game or DLC in your launcher, try the following steps:

  1. Manage DLC in Launcher by following How do I manage DLC in the Epic Games Launcher?
    • Some games use the Manage DLC option in the launcher to control DLC access.
  2. Manage DLC in Secondary Launchers.
    • If you’re having difficulties with a game that uses a secondary launcher you may be able to manage the content in the secondary launcher:
      • EA - EA App
      • Ubisoft - Ubisoft Connect
      • Paradox - Paradox Launcher
  3. Check In-game Progress.
    • Some DLCs require you to progress to a specific point in the game to access the content. Make sure that you are at the proper point in the game to access the DLC.
  4. Check if your launchers are up to date.
    • There are several game titles that have their own launchers that also open when you start a game. Ensuring that all launchers are updated can help resolve issues.
  5. Check if the game or DLC has been released.
  6. Verify that filters are not on in your game library in the launcher. Click the reset button next to the Filters.
  7. Clear web cache. You can follow the steps in How do I clear the Launcher cache on PC?
  8. Run Epic Game Launcher as an Administrator. You can follow the steps in How do I run the Epic Games Launcher as an Administrator?
  9. Temporarily disable your Antivirus, or add the Launcher and the game as an exception.
  10. Restart the Epic Games Launcher and then the game.
  11. Verify that you’re not using VPN services.
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