Issues redeeming free offer from Epic Games Store
We have several troubleshooting steps that you can try to resolve the issue:
- Turn off the VPN if you are using one.
- Use a mobile device while disconnected from WiFi.
- Redeem a game through the browser instead of Epic Games Launcher.
- Use a browser in incognito mode.
- Check if the country on your account matches the country that you’re in.
Note: If not, you can change the country on your account by following How do I change the country on my Epic Games account? - Use a different device.
If the troubleshooting did not help, please contact us.