Issues redeeming free offer from Epic Games Store

We have several troubleshooting steps that you can try to resolve the issue:

  1. Turn off the VPN if you are using one.
  2. Use a mobile device while disconnected from WiFi.
  3. Redeem a game through the browser instead of Epic Games Launcher.
  4. Use a browser in incognito mode.
  5. Check if the country on your account matches the country that you’re in.
    Note: If not, you can change the country on your account by following How do I change the country on my Epic Games account?
  6. Use a different device.

If the troubleshooting did not help, please contact us.

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