Issues redeeming free offer from Epic Games Store

We have several troubleshooting steps that you can try to resolve the issue: 

1. Turn off the VPN if you are using one

2. Use a mobile device while disconnected from WiFi

3. Redeem a game through the browser instead of the Epic Games Launcher

4. Use a browser in incognito mode

5. Check if the country on your account matches the country that you’re in

   Note:

   If not, you can change the country on your account by following How do I change the country on my Epic Games account?

6. Use a different device