What do I do if I’m missing a game from Prime Gaming?
If you claimed a game and you don’t see it in your Library:
- Make sure that the country on your Epic Games account matches the country you’re in.
- Go to Prime Gaming and find the game.
- Check the FAQ section to ensure the game is available in your region.
Note: Prime Gaming is not available in Russia, China, and embargoed territories. - Make sure that you’re logged into the correct Epic Games account.
- If you meet the criteria for the game and still can’t see it please reach out to the Prime Gaming Support team.