Why have my games gone missing or games I never owned are appearing in the library?

If you run into this issue try the following troubleshooting steps:

  1. Verify that you’re logged into the correct account.
  2. Change your DNS to the Google one.
    Refer to the Google Support page here: https://developers.google.com/speed/public-dns/docs/using.

If these steps have not resolved the issue, try the following:

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Rename the Saved folder to something else (Example: Saved.bk).
    • This will serve as backup in case this method didn't work.
  5. Restart the Epic Launcher then check the library for the missing game(s).
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