IS-0003: Install Failed - Could not create directory

This error typically appears when you are trying to update or install a game.

To resolve this issue, clear your Epic Games Launcher’s webcache:

  1. Select the Show Hidden Icons chevron (arrow pointing up) in the lower right corner of the screen
  2. Right-click the Epic Games Launcher icon
  3. Select Exit
  4. Press the Windows key + R key
    This will open the Run window
  5. Paste the following into the Open field: %localappdata%
  6. Press the Enter key
    This will open File Manager
  7. Double-click the folder: EpicGamesLauncher
  8. Double-click the folder: Saved
  9. Delete the following folders (right-click and select Delete)
    • webcache
    • webcache_4147 (if it is present)
    • webcache_4430 (if it is present)
  10. Restart your computer
  11. Right-click on the Epic Games Launcher
  12. Select Run as administrator
  13. Try to update/install the game again

Run the Epic Games Launcher as an administrator

By running the launcher as an administrator, you ensure there are no permissions issues causing the installation to fail.

  1. Exit the Epic Games Launcher if it is open.
  2. Right-click on your Epic Games Launcher.
  3. Select Run as administrator.
  4. Try the installation or update of the game again.
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