Why isn’t my ID being accepted?

We recommend using a passport as these have the highest success rate.  

Failing that, please ensure that the images are:

• Not blurry

• Have no glare

• Showing all 4 corners

• On a flat surface (do not hold in the air - no fingers)

• On a contrasting and not busy background i.e. granite countertops are bad and a plain black desk is good

• Of an in-date form of ID