How do I restart my modem or router to solve connection issues?

Restarting your router can help resolve connection issues. It is a good idea to restart your modem and/or router at least once a month to ensure peak performance.

  1. Turn off your PC/Console.
  2. Unplug your Modem and Router from the power source.
  3. Leave your Modem and Router unplugged for at least a minute.
  4. Plug your Modem and Router back into the power source.
  5. Wait until the lights turn back on.
  6. Turn on your PC/Console.
  7. Reconnect your device to the Internet/Wi-Fi.
  8. Test your connection by going to a web page you haven’t been to in a while.

If this did not help solve the issue try the next step in our troubleshooting: Can I play multiplayer games on a Wi-Fi Connection?

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