How do I troubleshoot crashes, errors, and performance issues in Fortnite on consoles?

Search Error Messages

If you are getting a specific error message in Fortnite, type in the exact error message in the "Search Help Center..." This should bring up an article for that error message.

You can also visit the Fortnite Community Issues website. This has a list of known issues. Some of these issues will have workarounds that can get you back in the game.

Check for Game Updates

Fortnite is constantly updated with bug fixes that may resolve your issue(s). For all the latest news keep an eye on www.fortnite.com/news.

Check if Fortnite has any updates available:

Check for Platform Updates

Make sure the console is up to date with the latest system updates. System software updates normally download automatically. Depending on your platform, visit the following articles to update it manually:

Clear Platform Cache

Clearing the memory cache of your platform can help the game run more efficiently.

Reinstall Fortnite

PlayStation:

  1. Go to the Main Menu.
  2. Highlight Fortnite.
  3. Press the Options button on your controller
  4. Select Delete.

Xbox Series X|S:

  1. On the Home page, select My Games & Apps.
  2. Go to Games tab and highlight Fortnite.
  3. Press the Menu button on your controller.
  4. Select Uninstall.

Nintendo Switch:

  1. Highlight Fortnite.
  2. Press the + button on your Joy-Con.
  3. Select Manage Software.
  4. Select Delete Software.

Power Cycle your console

Power cycle means fully restarting your device to reinitialize configurations.

Contact your Platform Support

Consoles are closed platforms, so there is a limited amount of troubleshooting we can offer. For ongoing technical issues that cannot be solved by the troubleshooting provided, you may need to contact your manufacturer:

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