Receiving "Failed to load profile" and "Unable to join Fortnite log in queue" when trying to play Fortnite on a console
These errors can typically be cleared by a full restart of your console:
For Nintendo Switch, please see Nintendo's article on how to restart a Switch.
For Xbox, please see Microsoft's article on how to restart an Xbox.
For PlayStation:
- Hold down the PS button
- Choose Power > Restart PS4/PS5
If following these steps did not help you resolve the issue, try following our connection troubleshooting steps from How to troubleshoot connection issues