DxDiag (DirectX Diagnostic) is a tool that comes with Windows. It shows technical info about the software on your computer. Epic Support uses this to help fix technical issues. Use the steps below to generate a DxDiag:
- Hold the Windows key on your keyboard.
- Tap the R key to open the Run window.
- In the pop-up window, type: dxdiag
- Press the Enter key
The DirectX Diagnostic Tool will load.
If there is a pop-up window asking about digital driver signing; click Yes to proceed.
- Click the Save all information button
- Click the Save button
The file should be saved to your desktop as dxdiag.txt
- Click the Exit button
Please attach the dxdiag.txt file on your desktop to the Support Ticket.
Please do not ZIP or RAR your files, we cannot accept these file types.
If you are using a Mac, please visit the Apple System Information User Guide site. This page will explain how to view the Mac system info. Please take a screenshot and include the image in your Support Ticket.