Why isn’t my ID being accepted?

We recommend using a passport as these have the highest success rate.

Failing that, please ensure that the images are:

  • Not blurry
  • Have no glare
  • Showing all 4 corners
  • On a flat surface (do not hold in the air - no fingers)
  • On a contrasting and not busy background i.e. granite countertops are bad and a plain black desk is good
  • Of an in-date form of ID

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