If the Epic Games Launcher is crashing, not downloading or launching games, or otherwise not working as expected, here are some troubleshooting steps that often fix common problems:
Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide failure, your issue may be fixed when the outage is resolved.
Check to see if there is an update for the Launcher. To do this, click your profile icon in the top right corner of the Launcher and select Settings.
If you see a RESTART AND UPDATE button select it to update the Launcher.
Make sure your computer meets the system requirements to run the Epic Games Launcher. The system requirements for the Epic Games Launcher are here.
If you're seeing low frames per second (FPS), try disabling fullscreen optimization:
Clearing the webcache often resolves display issues that may prevent you from using the Launcher. Follow these steps to clear your webcache:
Running the Launcher as an administrator elevates its permissions to avoid problems with downloading games, for example.
Follow these steps to run the Launcher as an administrator:
Making sure you're using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update graphics drivers.
Note: The following process will remove all of your installed games.
Follow these steps to run the system file checker then reinstall the Epic Games Launcher:
Note: If your Launcher is freezing on macOS 10.15.1 or earlier, reinstalling the Launcher often fixes the issue.