Epic Games support emails are from the following domain: @support.epicgames.com.
There are a few reasons that you might not see emails from Epic Support. Usually, it's because they're going to your spam folder or a filter is blocking the messages.
Check the following details to troubleshoot why you’re not receiving our emails:
If none of these actions helped, contact your internet service provider (ISP) to make sure they’re not blocking emails from firstname.lastname@example.org.