If you lost access to the original Authenticator App you used on your account, changed your phone number, or someone else enabled two-factor authentication (2FA) on your account, you will be unable to log in.
There are a couple of methods that you can use to re-gain access to your account.
Once you have logged into your account, you will be able to disable 2FA or change your preferred method from the Password & Security section of your Account management page. You can also change your phone number for 2FA via SMS
We strongly recommend that you re-enable 2FA for your account to keep it secure.
If you were locked out of your account because you changed your phone number, you can follow the steps here to update the phone number on your account.
When you first enabled 2FA with an Authenticator app you are provided a list of backup codes for your account. If you kept track of those codes, you can use any one of them to regain access to your account:
If you were locked out of your account because you changed your phone number, you can follow the steps here to update the phone number on your account.
If you want to change the phone number that receives the SMS codes, here is how to do it:
Let us know how we can help you.