Please click CONTACT US to submit a support ticket, and we’ll investigate your concern.
Once we review your submission, an agent will request relevant information to help us investigate your charge.
If the purchases were made on a PC, please click CONTACT US to submit a support ticket, and we'll review your request and get back to you.
If the purchase was made through a console or mobile device and not the Epic Games Store directly, please contact the respective platform's support team to request a refund.
We are unable to directly refund purchases made on Sony PlayStation, Microsoft Xbox, or Nintendo Switch.
To contact the respective supports, please see below: